Comments on: Nordic Track Horror Story

By: Pat Brown

Pat Brown — Mon, 08 Nov 2010 19:19:58 +0000

I have similar expierence with NT. No care for the customer at all. I on Sunday what I assumed was two screws. When my order confirmation came back it was for 1 screw…. – one screw about the size of a ball point pen. $13.63 – 19.02 in shipping. Almost $36 for one screw! I need two…so I imediately emailed “customer Service” as such. The next day Monday I called rigt at opening 7am MST and was told my order had already shipped and the nothing could be done. I would have to order another $36 screw. “Sorry Charlie…”
I will never buy another NordikTrack product.
Pat Brown
Austin Tx

By: Jesse

Jesse — Tue, 23 Mar 2010 21:10:51 +0000

Hello All,

My name is Jesse with NordicTrack. I’m sorry that you guys have encountered problems with your equipment. Send me an email and I can assist you if you are waiting for parts or service or anything else. I’m happy to get involved.

Please send me an email at (email removed), it will get forwarded to my work email.

****Note email removed as I was worried this message was not genuine. If the company is going to solve problems why would the employees need to get complaint email at home? Why can we just not call NordicTrack customer service and have our problems solved??? Jesse, if you are who you say you are, please explain more. Jan ****

By: Jan

Jan — Thu, 04 Mar 2010 05:16:51 +0000

Hi Tyrone

let us know how you get on with getting your second Nordic Track treadmill replaced/repaired. This is so frustrating when you just want to get on with an exercise program. Hope you get your problem solved. Jan

By: tyrone

tyrone — Thu, 04 Mar 2010 04:27:59 +0000

This is interesting. I am on my SECOND incline trainer and it is starting to act up too. the first one received 1/07/2010 took a crap after 25 days. The belt would not even move on speed number one and it made this extremly loud clanking sound when you walk or ran on it after the second week of having it. since I was within the 30 days Nordic Track let me exchange it with no problem. So they sent me a second one. The second one just started giving me problems 5 aroud 02/27/2010 days ago. Oh by the way, the second unit was professionally assembled so it has nothing to do with how it was put together.

By: Faith

Faith — Tue, 23 Feb 2010 16:19:44 +0000

Thanks for these comments. I was about to purchase a Nordic Track, but decided ti first looked on the web for reviews from previous customers. This has probably saved me a headache. Thanks.

By: Kari

Kari — Thu, 07 Jan 2010 01:38:36 +0000

I have a similar horror story. Bought the A2350 treadmill and it arrived on 12/15/2010. It was a lemon. It never worked properly from the beginning and I have not been able to use it. I have had parts ordered and there are still parts on” Back Order”. Even the repair guy they sent out agrees, there is no hope. The several times I have called their customer care, they are not trying to resolve the issue. The motor was bad, the frame was bad, the electronic console doesn’t work, and oh yeah, they didn’t send the complementary “I-Fit ” card either.
This company still has not resolved the issue. Do not buy a Nordic Track, customer care does not exist, and you are only wasting your money and more importantly your time.

By: Datsun

Datsun — Wed, 25 Nov 2009 15:41:16 +0000

I just purchased a Nordic Track Incline Trainer and then came across this posting. I tried to cancel my order, but the unit had already shipped. I had no choice at this point. I waited and hoped it wouldn’t have any problems like harold had.

To my suprise my incline trainer arrived about a week after ordering it. Assembly wasn’t a problem, everything went together just fine, except there was a broken part, probably from shipping because the box was damaged. I called Nordic Track, waited about 20 minutes on hold and the nice customer service rep said they would get the part sent right out. Thinking that I was going to have to pay I asked them about their notorious fees. They said they used to have those fees, but not anymore.

As promised the part arrived well within the 7-10 days of shipping and processing time. The part was easy enough to install and I didn’t want a tech, even though they offered.

All I can say is that I am more than satisfied with Nordic Track and their service and have since purchased an Audio Strider that works perfectly.

Datsun

By: Jan

Jan — Wed, 22 Apr 2009 19:12:00 +0000

Howard has now emailed me to say he has updated his web page as the problem is now resolved – but what a long time to wait from December 08 when the problem occurred to April 09. Nordic Track did fix the equipment at no cost in the end but it took quite a lot of persistence.