Nordic Track Horror Story
If you bought fitness equipment and it was covered by a year long parts and labor warranty you would expect that if the machine went wrong in the second week you would be fully covered for repair wouldn’t you?
Me too and Noridic Track buyer Howard Baulch thought so too.
But not according to Nordic Track Customer Services department.
Howard writes that his Nordic Track Audiostrider 990 has not worked at all since he received it late December. Nordic Track suspect a bearing problem yet they are trying to make him pay for parts delivery and call out charges in the second week of ownership!
See the full tale here Nordic Track Audiostrider 990 customer service problem.
Hopefully with a bit of publicity Howard will have better news from Nordic track soon. But whatever happens in the end, this sorry tale shows a complete disregard for customers at a time when I would have thought every customer should be treated like gold dust.
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Howard has now emailed me to say he has updated his web page as the problem is now resolved - but what a long time to wait from December 08 when the problem occurred to April 09. Nordic Track did fix the equipment at no cost in the end but it took quite a lot of persistence.